Lonestar Elite Roofing, LLC Privacy Policy
Lonestar Elite Roofing, LLC (“Lonestar Elite Roofing,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, contact us, request a roofing estimate or service, or participate in our SMS messaging program.
1. Information We Collect
We may collect the following information:
Name
Email address
Mobile phone number
Property address and information about your property
Information you voluntarily provide through forms, calls, text messages, or other communications
SMS messaging history and records of your consent (including date, time, and the source of your opt-in)
IP address, browser type, and device information
Website usage information
Cookies and similar tracking technologies
2. How We Use Your Information
We use your information to:
Respond to your inquiries and requests
Provide roofing estimates, inspections, repairs, and related services
Schedule and confirm appointments
Provide project updates and customer support
Send SMS messages you have requested or consented to
Send marketing or promotional messages, only if you have opted in to receive them
Improve our website and services
Maintain security and prevent fraud
Comply with legal obligations
We do not sell your personal information.
3. SMS Consent and Opt-In
By providing your mobile phone number and affirmatively opting in to SMS communications (for example, by checking the consent box on our website form or by texting a keyword to us), you consent to receive recurring text messages from Lonestar Elite Roofing, LLC regarding:
Estimate and service inquiries
Appointment reminders and scheduling
Roof inspection scheduling
Project and service updates
Customer support communications
Marketing and promotional offers (only if you have separately consented)
Consent to receive SMS messages is not a condition of purchasing any goods or services. Message frequency varies. Message and data rates may apply. Reply HELP for assistance. Reply STOP at any time to opt out. For more information, please see our SMS Terms of Service.
4. Mobile Information Sharing Statement
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with the service providers necessary to deliver our SMS messages on our behalf.
5. Sharing of Information
We do not sell, rent, or trade your personal information. We may share your information only with trusted service providers who help us operate our business, such as SMS delivery and messaging platform providers, website hosting providers, customer support and scheduling platforms, and legal or compliance providers. These providers may use your information only to perform services for us. We may also disclose information when required by law or when necessary to protect our legal rights.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve website functionality, remember your preferences, analyze website traffic, and enhance your browsing experience. You may disable cookies through your browser settings; however, doing so may affect certain website features.
7. Data Security
We use commercially reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Retention of Information
We keep your personal information only as long as necessary to provide our services, maintain our SMS program and consent records, comply with legal obligations, resolve disputes, and enforce our agreements.
9. Your Privacy Rights
Depending on applicable law, you may have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your information
Withdraw consent for marketing communications
Opt out of SMS communications at any time by replying STOP
Request information about how your data is used
To exercise any of these rights, contact us using the information below.
10. Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised Effective Date.
12. Contact Us
Lonestar Elite Roofing, LLC
4606 FM 1960 Rd West, Houston, TX 77069
Phone: 713-550-3562
Email: [email protected]